Warranty Policy
How long is the warranty for my chair?
Basic Chair: 1-year warranty
Upgraded Chair: 3-year warranty
What does the warranty cover?
Coverage
The warranty covers the mechanical structure, gas lift, backrest support, and other issues not caused by human damage. If any problem occurs within the warranty period, we will provide free replacement parts.
Proof of Warranty
Your order number serves as the proof of warranty.
Support
If your product has any issues within the warranty period, please contact us. We will do our best to assist you and resolve the problem promptly.
How long is the warranty for my desk?
Basic Electric Desk: 1-year warranty
Upgraded Electric Desk: 10-year warranty
What does the warranty cover?
Coverage
The warranty covers all parts of the product, including the motor, desktop, and frame, and other issues not caused by human damage. If any problem occurs within the warranty period, we will provide free replacement parts.
Proof of Warranty
Your order number serves as the proof of warranty.
Support
If your product has any issues within the warranty period, please contact us. We will do our best to assist you and resolve the problem promptly.
What is not covered under the warranty?
The warranty does not cover damages caused by misuse, modification, or normal wear and tear.
Shipping policy
Shipping Time:
Orders are usually dispatched within 24 hours.
Delivery Time:
- For West Malaysia: 1–5 working days
- For East Malaysia: 5–10 working days
Installation Guide
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Xpanse LS900-Nylon
Assembly Video -
Xpanse LS900-Steel
Assembly Video -
Xpanse LS918
Assembly Video
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Xpanse W203
Assembly Video -
Xpanse W901
Assembly Video -
Xpanse X360
Assembly Video
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Xpanse X365
Assembly Video -
Xpanse XFlexi
Assembly Video -
Xpanse Xharbor
Assembly Video
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Xpanse Xshade
Assembly Video -
Xpanse Xspider
Assembly Video